With the recent changes at T-Mobile, Verizon has emerged as the frontrunner for people looking to switch. However, as most telecom carriers do, Verizon also faces its fair share of hiccups. We’re now hearing reports from Verizon users about an international roaming outage, with their phones dropping to SOS/emergency/satellite mode.

Reddit user ernhernandez1973 received this message from customer service:

Currently we are facing an issue which affecting international roaming services for customers traveling outside the U.S. This is an active disruption with international partner networks, and our engineering teams are working closely with global providers to restore service as quickly as possible.

At this time, we do not have a specific timeframe for resolution. Our dedicated team is working diligently to address this.

We’ve reached out to Verizon for more information on this outage and a timeline for a fix. We’ll update this article if and when we hear back from the company. Note that Verizon’s domestic services within the US do not appear to be affected by this international roaming outage.