A new survey quantifies the financial and emotional toll of flight disruptions, pointing to a widening gap between passenger rights on paper and passenger experience in practice.

Nearly eight in 10 travelers experienced a flight disruption in the past year, and for most the damage went well beyond the inconvenience itself. A new survey from AirHelp, a company dedicated to supporting travelers throughout their journey, puts a number on what disruption actually costs passengers: an average of €514 out of pocket, plus a real toll on their time, plans and well-being.

These figures reflect an industry operating under sustained pressure, with disruption continuing to shape the everyday experience of millions of travelers.

Air travel has largely recovered from its pandemic-era lows, but disruption remains a persistent feature of modern flying, driven by everything from air traffic control constraints to weather, staffing and aging infrastructure. Globally, 79 percent of respondents had a flight canceled, delayed by more than two hours or otherwise disrupted in the past 12 months. Of those disruptions, 50 percent were delays over two hours, 15 percent were cancellations, and 14 percent involved delayed, lost or damaged luggage. These figures reflect an industry operating under sustained pressure, with disruption continuing to shape the everyday experience of millions of travelers.